1. Acceptance of Terms
By accessing, browsing, or using the Ajaxee Academy platform (website, mobile applications, and related services), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with any part of these terms, you must not use our services. Your continued use of the platform constitutes acceptance of any modifications to these terms.
Important Notice
These terms constitute a legally binding agreement between you and Ajaxee Academy. Please ensure you understand all provisions before proceeding with account registration or service usage.
2. Definitions
For the purposes of these Terms of Service, the following definitions apply:
- "Platform" refers to the Ajaxee Academy website, mobile applications, and all related digital services and tools.
- "Services" includes all educational content, courses, workshops, membership benefits, and platform features.
- "User" means any individual or entity that accesses or uses our platform.
- "Content" includes all text, images, videos, audio, documents, and other materials available on the platform.
- "Account" refers to the user profile created upon registration with the platform.
- "Instructor" means certified trainers and educators who deliver courses through our platform.
- "Student" refers to users enrolled in courses or educational programs.
- "Member" means users with active membership subscriptions providing additional benefits.
3. Eligibility and Account Registration
3.1 Eligibility Requirements
To use our services, you must:
- Be at least 18 years of age, or have parental/guardian consent if under 18
- Have the legal capacity to enter into binding agreements
- Provide accurate and complete registration information
- Maintain and update your account information as needed
- Not be prohibited from using our services under applicable laws
3.2 Account Registration
When creating an account, you agree to:
- Provide truthful, accurate, and complete information
- Maintain the security of your login credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized account access
- Use only one account per individual or organization
Account Verification
We reserve the right to verify account information and may request additional documentation for identity confirmation, especially for trainer and corporate accounts.
4. User Types and Memberships
4.1 User Categories
Our platform supports different user types, each with specific rights and responsibilities:
- Trainees: Individual learners accessing courses and educational content
- Trainers: Qualified instructors delivering educational programs
- Training Centers: Educational institutions offering multiple programs
- Corporate Users: Organizations managing employee training programs
- Administrators: Platform administrators with system management privileges
4.2 Membership Plans
Membership benefits, limitations, and pricing are subject to the specific plan selected. Members receive:
- Enhanced access to courses and content
- Discounted enrollment fees
- Priority support and booking privileges
- Extended enrollment limits based on membership tier
- Access to exclusive member-only content and events
4.3 Trainer Verification
Trainers must undergo verification processes including:
- Qualification and certification review
- Background and experience verification
- Approval by platform administrators
- Ongoing compliance with quality standards
5. Platform Services
5.1 Educational Services
Ajaxee Academy provides:
- Online and in-person courses across multiple disciplines
- Workshop and intensive training sessions
- Custom course development services
- Professional certification programs
- Corporate training solutions
- Educational content library and resources
5.2 Technical Services
Our platform includes:
- Learning management system (LMS)
- Video streaming and content delivery
- Progress tracking and assessment tools
- Communication and collaboration features
- Payment processing and billing systems
- Mobile application access
5.3 Service Availability
While we strive for maximum uptime, we do not guarantee uninterrupted service availability. Scheduled maintenance, updates, or technical issues may temporarily affect service access.
6. Course Enrollment and Access
6.1 Enrollment Process
Course enrollment requires:
- Valid user account with verified email address
- Meeting any specified course prerequisites
- Payment of applicable course fees
- Acceptance of specific course terms and requirements
- Availability of course capacity (where applicable)
6.2 Course Access and Duration
Upon successful enrollment:
- Access is granted according to the course schedule
- Course materials remain available for specified durations
- Live sessions follow published schedules
- Recorded content may have limited access periods
- Completion certificates are issued upon meeting requirements
6.3 Attendance and Participation
Students are expected to:
- Attend scheduled sessions as outlined in course requirements
- Participate actively in course activities and discussions
- Complete assignments and assessments within deadlines
- Maintain professional and respectful communication
- Follow instructor guidelines and course policies
Course Completion Requirements
Completion requirements vary by course but typically include minimum attendance thresholds, assignment submissions, and passing assessment scores. Specific requirements are detailed in individual course descriptions.
7. Payment Terms and Billing
7.1 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers to designated accounts
- Cash payments for in-person enrollments
- Corporate invoicing for business accounts
- Installment plans for eligible courses
7.2 Billing and Fees
Payment terms include:
- Course fees are due upon enrollment unless alternative arrangements are made
- Membership fees are charged according to selected billing cycles
- Late payment fees may apply to overdue accounts
- Currency conversion fees may apply for international payments
- All fees are exclusive of applicable taxes unless stated otherwise
7.3 Refund Policy
Refunds are processed according to our published refund policy:
- Full refunds available before course commencement (minus processing fees)
- Partial refunds may be available within the first week of course start
- No refunds after significant course progression
- Membership refunds are prorated based on usage
- Special circumstances are reviewed case-by-case
7.4 Price Changes
We reserve the right to modify pricing with appropriate notice. Existing enrollments and active memberships are honored at original pricing until renewal or expiration.
8. User Conduct and Responsibilities
8.1 Acceptable Use
Users must:
- Use the platform for lawful, educational purposes only
- Respect the rights and privacy of other users
- Maintain professional and courteous communication
- Protect the confidentiality of login credentials
- Report technical issues and policy violations promptly
- Comply with all applicable laws and regulations
8.2 Prohibited Activities
Users are strictly prohibited from:
- Sharing, distributing, or reselling course content without authorization
- Using automated systems to access or download platform content
- Attempting to circumvent security measures or access restrictions
- Engaging in harassment, discrimination, or inappropriate behavior
- Posting or sharing illegal, offensive, or harmful content
- Interfering with platform operations or other users' experiences
- Creating multiple accounts or providing false information
- Commercial use of platform content without explicit permission
8.3 Content Sharing and Recording
Recording, copying, or distributing course content is strictly prohibited unless explicitly permitted. This includes:
- Live session recordings
- Course materials and documents
- Instructor presentations and teaching materials
- Student discussions and interactions
Enforcement Actions
Violations of user conduct policies may result in warnings, account suspension, or permanent termination. We reserve the right to take immediate action for serious violations without prior notice.
9. Intellectual Property Rights
9.1 Platform Content Ownership
All content on the Ajaxee Academy platform, including but not limited to:
- Course materials, videos, and educational content
- Platform software, design, and user interface
- Logos, trademarks, and branding materials
- Assessment tools and learning resources
- Documentation and instructional guides
is owned by Ajaxee Academy, our instructors, or licensed content providers and is protected by intellectual property laws.
9.2 User License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and view course content for personal educational use
- Download materials explicitly marked as downloadable
- Use platform features in accordance with these terms
- Share knowledge gained through courses in professional contexts
9.3 Restrictions
You may not:
- Reproduce, distribute, or publicly display copyrighted content
- Create derivative works from platform materials
- Remove copyright notices or proprietary markings
- Use content for commercial purposes without explicit permission
- Reverse engineer or attempt to extract source code
9.4 User-Generated Content
Content you create or submit to the platform (assignments, discussions, feedback) remains your property, but you grant us a license to use such content for platform operations, quality improvement, and educational purposes.
10. Privacy and Data Protection
10.1 Data Collection and Use
We collect and process personal data in accordance with our Privacy Policy, including:
- Registration and account information
- Course enrollment and progress data
- Payment and billing information
- Communication and support interactions
- Platform usage and analytics data
10.2 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
10.3 Data Retention
Personal data is retained for as long as necessary to provide services, comply with legal obligations, and maintain legitimate business interests. Users may request data deletion subject to applicable laws and regulations.
10.4 Third-Party Services
Our platform may integrate with third-party services for payment processing, analytics, and communication. These services have their own privacy policies and data handling practices.
11. Content Policy and User-Generated Content
11.1 Content Standards
All content shared on the platform must:
- Be relevant to educational and professional development purposes
- Respect intellectual property rights and copyright laws
- Maintain professional and respectful tone
- Be factually accurate and not misleading
- Comply with applicable laws and regulations
11.2 Prohibited Content
The following content is strictly prohibited:
- Discriminatory, hateful, or offensive material
- Illegal, harmful, or dangerous content
- Spam, promotional, or commercial solicitation
- Personal attacks or harassment
- Copyright-infringing or plagiarized material
- False or misleading information
11.3 Content Moderation
We reserve the right to review, moderate, and remove content that violates our policies. Content moderation may be performed by automated systems and human reviewers.
11.4 Reporting Violations
Users are encouraged to report content policy violations through our reporting mechanisms. All reports are investigated and appropriate action is taken.
12. Account Termination and Suspension
12.1 Termination by User
You may terminate your account at any time by:
- Contacting our support team with termination request
- Completing any ongoing course commitments
- Settling outstanding payment obligations
- Downloading any important data or certificates
12.2 Termination by Ajaxee Academy
We may suspend or terminate accounts for:
- Violation of these Terms of Service
- Fraudulent or illegal activities
- Non-payment of fees or charges
- Abuse of platform resources or features
- Breach of academic integrity policies
12.3 Effects of Termination
Upon account termination:
- Access to platform services is immediately revoked
- Course enrollments may be cancelled
- Membership benefits are discontinued
- Data may be deleted according to our retention policies
- Outstanding obligations remain in effect
Data Recovery
After account termination, data recovery may not be possible. Users are responsible for downloading important materials before termination.
13. Disclaimers and Limitations of Liability
13.1 Service Disclaimers
Ajaxee Academy provides services on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including:
- Merchantability and fitness for a particular purpose
- Uninterrupted or error-free service operation
- Accuracy or completeness of content
- Security or freedom from viruses
- Specific learning outcomes or career results
13.2 Educational Disclaimers
While we strive to provide high-quality education:
- Learning outcomes depend on individual effort and circumstances
- We do not guarantee specific career advancement or employment
- Course content may become outdated due to industry changes
- Instructor availability and course schedules may change
13.3 Limitation of Liability
To the maximum extent permitted by law, Ajaxee Academy's liability is limited to:
- The amount of fees paid for the specific service in question
- Direct damages only, excluding indirect or consequential damages
- Claims made within one year of the incident
13.4 Force Majeure
We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, technical failures, or other force majeure events.
14. Indemnification
You agree to indemnify, defend, and hold harmless Ajaxee Academy, its officers, directors, employees, instructors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your use of the platform and services
- Violation of these Terms of Service
- Infringement of intellectual property rights
- Your user-generated content or communications
- Violation of applicable laws or regulations
- Harm to third parties resulting from your actions
This indemnification obligation survives termination of your account and these Terms of Service.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.
15.2 Jurisdiction
Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.
15.3 Dispute Resolution Process
Before initiating legal proceedings, parties agree to attempt resolution through:
- Direct negotiation between the parties
- Mediation through a mutually agreed mediator
- Arbitration if mediation is unsuccessful
- Court proceedings as a last resort
15.4 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.
16. Modifications to Terms
16.1 Right to Modify
Ajaxee Academy reserves the right to modify these Terms of Service at any time. Changes may be made to:
- Reflect changes in applicable laws or regulations
- Address new features or services
- Improve user experience and platform security
- Clarify existing terms and policies
16.2 Notification of Changes
Material changes to these terms will be communicated through:
- Email notifications to registered users
- Prominent notices on the platform
- Updates to the "Last Modified" date
- In-app notifications where applicable
16.3 Acceptance of Changes
Continued use of the platform after modification notification constitutes acceptance of the revised terms. If you disagree with changes, you must discontinue use of our services.
16.4 Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
