Frequently Asked Questions

We offer a comprehensive range of courses including:

• Artificial Intelligence & Emerging Technologies: Machine Learning, Data Science, AI Ethics
• Technical & IT Courses: Web Development, Python, Database Management, Cybersecurity
• Business & Management: Project Management, Digital Marketing, Leadership
• Creative Arts & Design: Graphic Design, UI/UX, Video Production
• Personal Development: Communication Skills, Time Management, Professional Growth

All courses are designed by industry experts and regularly updated to match current market demands.

Courses are comprehensive, long-term programs (typically 4-12 weeks) that provide in-depth knowledge and skills development. They include structured curriculum, assignments, assessments, and certificates upon completion.

Workshops are intensive, short-term sessions (1-3 days) focused on specific skills or topics. They're hands-on, practical sessions perfect for quick skill acquisition or refresher training.

Yes! We offer custom course development for organizations and individuals with specific training needs. Our team works with you to create tailored content that matches your objectives, industry requirements, and skill level. You can submit a custom course request through our platform, and our experts will provide you with an estimated timeline and cost.

We offer flexible delivery methods to suit different learning preferences:

• Online: Live virtual sessions with real-time interaction
• In-Person: Traditional classroom-style learning in Kuala Lumpur
• Hybrid: Combination of online and in-person sessions
• Self-Paced: Access to recorded content and materials at your convenience

Yes, all students who successfully complete their courses receive a digital certificate. The certificate includes your name, course title, completion date, and our official seal. Certificates are automatically generated once you meet the completion requirements, including minimum attendance and final assessment scores.

We offer specialized membership plans for different user types:

• Trainee Membership: For individual learners seeking skill development
• Trainer Membership: For professional instructors and educators
• Training Center Membership: For educational institutions and training organizations
• Corporate Membership: For companies managing employee training programs

Each plan includes different features, enrollment limits, and discount percentages tailored to specific needs.

Membership benefits vary by plan but typically include:

• Discounted course enrollment fees
• Priority access to new courses and workshops
• Exclusive member-only content and resources
• Extended enrollment limits
• Direct access to instructors and mentors
• Networking opportunities with other members
• Monthly newsletters with industry insights

Most membership plans are annual (12 months) from the date of activation. We also offer trial memberships for new users to experience our platform. Membership auto-renewal can be enabled for convenience, or you can choose to renew manually before expiration.

Yes, you can upgrade your membership at any time by paying the difference in cost. Downgrades typically take effect at your next renewal period. Contact our support team to discuss the best options for your changing needs.

Enrolling is simple:

1. Create an account or log in to your existing account
2. Browse our course catalog and select your desired course
3. Check the course schedule, fees, and requirements
4. Click "Enroll Now" and complete the enrollment form
5. Make payment through your preferred method
6. Receive confirmation email with course details and access information

Our team will verify your enrollment and send you all necessary materials before the course starts.

General requirements include:

• Valid email address and contact information
• Completed user profile with accurate details
• Payment of course fees (full or as per payment plan)
• Agreement to our terms of service

Some advanced courses may have specific prerequisites or experience requirements, which are clearly mentioned in the course description.

Yes, you can enroll in multiple courses, subject to your membership plan limits. We recommend considering your time availability and course schedules to ensure you can give adequate attention to each course. Our advisors can help you plan an optimal learning path.

If a course reaches maximum enrollment, you can join the waiting list. We'll notify you immediately if spots become available or when the next session is scheduled. Premium members get priority on waiting lists and early access to new course announcements.

We accept multiple payment methods for your convenience:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• Bank Transfer (Local Malaysian banks)
• Cash payments (for in-person enrollments)
• Corporate invoicing (for business accounts)
• Installment plans (for eligible courses)

All online payments are processed securely through our encrypted payment gateway.

Yes, we offer flexible payment plans for courses above a certain fee threshold. Options include:

• 50% upfront, 50% before course midpoint
• Monthly installments for longer courses
• Corporate billing cycles for business accounts

Contact our billing team to discuss payment plan options for your specific course.

Our refund policy varies by timing:

• Before course starts: Full refund minus processing fees
• Within first week: 80% refund if attendance is less than 25%
• After first week: No refund, but credit can be applied to future courses

Special circumstances are reviewed case-by-case. See our complete refund policy for detailed terms and conditions.

Receipts are automatically sent to your registered email address upon successful payment. You can also download receipts and invoices from your account dashboard under "Payment History." For corporate invoices or special billing requirements, contact our accounting team.

Minimum technical requirements:

• Stable internet connection (minimum 5 Mbps for video streaming)
• Computer or laptop with Windows 10/macOS 10.14 or newer
• Web browser: Chrome, Firefox, Safari, or Edge (latest versions)
• Webcam and microphone for interactive sessions
• Speakers or headphones

For specific software requirements, check individual course descriptions.

Course materials are accessible through your student dashboard:

1. Log in to your account
2. Navigate to "My Courses"
3. Select your enrolled course
4. Access videos, documents, assignments, and resources

Materials remain available for 90 days after course completion for review and reference.

If you experience technical issues:

• Check your internet connection and refresh the browser
• Try switching to a different browser or device
• Contact our technical support via live chat or phone
• All live sessions are recorded, so you won't miss content

Our technical team is available during all live sessions to provide immediate assistance.

For security and copyright reasons, course videos cannot be downloaded. However, you have unlimited access to stream videos online during your access period. This ensures you always have the most updated content and maintains the integrity of our educational materials.

Creating an account is free and easy:

1. Click "Sign Up" on our homepage
2. Choose your user type (Trainee, Trainer, Training Center, or Corporate)
3. Fill in your personal details and contact information
4. Verify your email address through the confirmation link
5. Complete your profile with additional information
6. Start browsing courses and membership options

Account activation is immediate upon email verification.

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter your registered email address
3. Check your email for the reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the reset email, check your spam folder or contact support.

Yes, you can update most profile information through your account settings:

• Personal details (name, contact information, address)
• Professional information and qualifications
• Profile photo and bio
• Communication preferences
• Privacy settings

Some changes may require verification. Email address changes require confirmation through both old and new email addresses.

Account deletion is permanent and cannot be undone. Before deleting:

• Complete any ongoing courses
• Download certificates and important documents
• Cancel any active memberships or subscriptions
• Contact support to discuss alternatives

To proceed with deletion, contact our support team with your request and account verification details.